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Introduction

Page history last edited by Kathryn Ryan 2 years, 2 months ago

 

 

 

 

 

 

Student Employee Handbook

 

Introduction | Employee Policies and Procedures | Emergency Procedures 

Building MapsResources

  

 

Welcome!

Welcome to the William H. Hannon Library!

 

Like many departments on campus, the Library heavily depends on its student employees and, as a result, we see you all as major contributors to who we are and how we get things done.  Thank you.  Please feel free to share any thoughts or suggestions you have, about improving your experience either as a student or as an employee in the library, with your supervisor and other staff members.


This handbook, along with guidance from your supervisor, will provide you with the information you need in order to be a successful member of our team.  As with all employment, there are a fair amount of procedures to learn, resources to know about and opportunities to be had.  We hope your time at the Library will be enjoyable, and even more so, we hope it will be educational as it helps to prepare you for future employment.

 

 

Library Facts

Before we go any further, let’s pause to go over some fun and interesting facts about the library. 

 

The William H. Hannon Library first opened way back in 2009.  Almost instantly, the building, with its unique and sleek architecture, became a focal point of the campus and one of the most sought-after places for student employment.  WHHL serves a diverse undergraduate student body of over 5000, nearly 2000 graduate students,  and LMU faculty and staff, as well as outside researchers from across the country and across the world.  Our collections total nearly 500,000 volumes of books, nearly 100,000 print journals, and 15,000 video recordings.  In addition to resources available in the main stacks, LMU’s Department of Archives & Special Collections is home to over 12,000 rare books, including our pride and joy, Shakespeare’s first four folios. Special Collections also has one of the largest postcard collections in the world.  

 

 

Professionalism

Professionalism is an essential element of any work environment. 

 

Examples of professional conduct include:
•    Being punctual and reliable
•    Communicating about work related and attendance issues
•    Being ethical and honest
•    Respecting and complying with workplace rules and policies
•    Respecting your supervisor, library staff, coworkers, and library patrons
•    Using polite language (i.e. saying “Please,” “Thank you” and “You’re welcome.”)
•    Listening intently to instructions
•    Dressing appropriately


Customer service and professionalism go hand in hand.  Student employees, whether they work directly with the public or not, will be expected to maintain good customer service skills.  For more information see Customer Service.

 

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