Below are the LMU Service Standards:

Communication:

Give the person full attention; minimize distractions.
Face those to whom you are speaking; make eye contact.
Listen for understanding.
Clarify with questions; paraphrase or reiterate.
Do not interrupt; take notes if helpful.
Be courteous and respectful.
Avoid being defensive or argumentative.
When seeking solutions, offer alternative options.
De-escalate emotionally charged situations with empathy, validation and reassurance.

Accountability:

Responsive communications; return all communications, quickly. Promptly acknowledge the receipt of voicemail messages and emails.
Notify others when you are leaving the department.
Keep promises and honor your commitments; follow up with people.
Invest in your professional development.
Anticipate the needs of others; strive to exceed expectations.
Seek solutions; if you don’t know the answer to a question, find a person or resources that can assist you.

Professionalism:

Welcome and greet others with warmth.
When answering the phone state your name and department and ask, “How may I help you?”
Prioritize and focus to give projects and people your undivided attention.
Collaborate and communicate with other departments to ensure quality service.
Be receptive to feedback; continuously seek opportunities to improve.
Understand the role you and others play to better facilitate service on campus.
Keep informed about current LMU campus events and news.